SafetySkills is often updating their LMS and courses to ensure you have the best e-learning experience possible. Sometimes that means you are accessing the course or LMS when the update occurs, which can present errors. Usually, clearing your browser cache can resolve this issue.

While there are several ways to clear your cache, we will show you a quick way to do this in the 3 main browsers we see people using to access the LMS. If you are using a mobile device please review this article for possible instructions: How to Clear Cache: Mobile Devices

Please note that you cannot clear your cache while accessing the course.

Google Chrome

You will need to click on the “Customize and Control” button. This is the 3 dots located on the far right of your browser, beneath the minimize and exit buttons. This will open a new menu, where you will need to select “More Tools” and then “Clear browsing data.”

 

Clicking “Clear browsing data” will take you to the settings page of Chrome and a pop-up will appear asking you to select what to clear. For our purposes, you will need to select “Cached images and files” and change the “Time range” to “All time.” Once you have made your selection, click “Clear data.”

Once your cache has been successfully cleared, the page will refresh back to the Google Chrome settings page. You should now be able to access the course.

Microsoft Edge (Chromium Edge)

You will need to click on the “Setting and More” button. This is the 3 located on the far right of your browser, beneath the minimize and exit buttons. This will open a new menu, where you will need to select “History” and then “Clear browsing data.”

Clicking “Clear browsing data” will take you to the settings page of Edge and a pop-up will appear asking you to select what to clear. For our purposes, you will need to select “Cached images and files” and change the “Time range” to “All time.” Once you have made your selection, click “Clear now.”

Once your cache has been successfully cleared, the page will refresh back to the Edge settings page. You should now be able to access the course.

Internet Explorer version 11

Begin by clicking the “Settings” button in your browser. This is located in the far right corner of the screen, beneath the buttons to exit and minimize your browser, and looks like a gear. When the new menu appears, scroll down and click “Safety.” Then, you will scroll over and click “Delete browsing history.”

When you click “Delete browsing history,” a pop-up will appear allowing you to select what is cleared. For our purposes, you only need to select “Temporary Internet files and website files,” and “Cookies and website data,”. When you have made your selection, click “Delete”.

When your browser has successfully cleared your cache, a notification will appear at the bottom of your screen. Now, your cache has been cleared and you should be able to access the course normally.

 

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