Access “full screen” mode for the videos by touching anywhere on the video area of the course, then click the double arrow in the upper left corner of the video This will open the video portion of the course in “full screen” mode. Please note, that you will have to exit “full screen” mode to continue […]
If you are experiencing issues with the SafetySkills LMS or a SafetySkills course, the issue can often be resolved by clearing the cache on your device browser. This will allow your phone/tablet to receive the newest file updates. While there are several ways to clear your cache, we have chosen the easiest for both iPhone […]
Certain network configurations may benefit from whitelisting specific information below to prevent issues with accessing the SafetySkills LMS, SafetySkills course content and SafetySkills emails. For clients using the SafetySkills LMS, the following domains should allow access to the LMS, course content and support: LMS Domains: *.inclassnow.com *.mysafetyskills.com *.safetyskills.com analytics.churnzero.net LMS fully qualified domain names (FQDN): […]
When uploading your training matrix into the system, a specific format must be followed. If you received an email containing an error report for your training matrix upload, something on your initial upload spreadsheet wasn’t quite right. Please see the errors below, along with a brief description on how to resolve them: Please Note: The system […]
This message (pictured below) can occur at any point in the training, but can also be worded as “Invalid File Path” or “Course could not be decoded”. If you are experiencing any of these errors, please see below for a few options to help you resolve them and continue with your training: Option 1: Clearing […]
This image below is a message will typically appear once you reach the login screen if you are using a browser that is too old to support the SafetySkills training. This is usually a version of Internet Explorer prior to version 10. To resolve this issue, you will only need to upgrade your browser, or […]
All email notifications from the LMS will come from the domain “safetyskills.com.” If you did not get your activation email, make sure to check in your spam/junk folders and be sure to add “safetyskills.com” to your address book. Be sure you are trying to activate your account with the email address associated with your account; […]
Some websites that were designed for earlier versions of Internet Explorer may not work properly with the new, updated versions of that browser. When this occurs, you may use Compatibility View to view the website properly by mimicking an earlier version of the browser. If Compatibility View remains on, however, it may also cause viewing […]
SafetySkills is often updating their LMS and courses to ensure you have the best e-learning experience possible. Sometimes that means you are accessing the course or LMS when the update occurs, which can present errors. Usually, clearing your browser cache can resolve this issue. While there are several ways to clear your cache, we will […]
Please see below to review the minimum technical requirements in order to properly run SafetySkills courses. Minimum Technical Requirements In order for the course to function correctly, the client must meet the following technical specifications: Operating System: Any Microsoft Supported Version of Windows Any Apple Supported Version of Mac OS with a supported version of […]