Troubleshooting – SafetySkills Support

SafetySkills Whitelisting Information

Certain network configurations may benefit from whitelisting the specific information below to prevent issues with accessing the SafetySkills LMS, SafetySkills course content and SafetySkills emails. SafetySkills Domains: *.inclassnow.com *.safetyskills.com SafetySkills Course Content: cdn.safetyskills.com safetyskills-lms.azureedge.net SafetySkills Email: system@safetyskills.com – All LMS generated emails support@safetyskills.com – Support and help desk emails *.safetyskills.com – Whitelisting our domain (above) […]

How to Resolve Training Matrix Upload Errors

When uploading your training matrix into the system, a specific format must be followed. If you received an email containing an error report for your training matrix upload, something on your initial upload spreadsheet wasn’t quite right. Please see the errors below, along with a brief description on how to resolve them: Please Note: The system […]

Unsupported Video Type / Invalid File Path Error / Course Could Not Be Decoded Message

This message (pictured below) can occur at any point in the training, but can also be worded as “Invalid File Path” or “Course could not be decoded”. If you are experiencing any of these errors, please see below for a few options to help you resolve them and continue with your training: Option 1: Clearing […]

Browser Version Out of Date Error

This message will typically appear once you reach the login screen if you are using a browser that is too old to support SafetySkills training, usually a version of Internet Explorer prior to version 10. This message will typically appear once you reach the login screen if you are using a browser that is too […]

What to Do if Learners are Not Displaying in a Session

For learners to be enrolled in a session, the session must first be created, along with any offline course associations. Learners must be assigned the course to display in a session. If you have not yet created a session for your learners, please go here for instructions. If your learners are assigned the course and still […]

How do I reset a password for my users?

For A Single User In order to reset a password for a single user, go to the “Users” tab and search for your user. Then, you will need to click on the light blue link for their login in the left-hand column to open the user’s profile. Once you are in their user profile click […]

Minimum and Recommended Technical Requirements

Recommended Technical Requirements Minimum Technical Requirements Please see below to review the minimum and recommended technical requirements in order to properly run SafetySkills courses. Recommended Technical Requirements Operating System: Windows 10 or above Mac OS X or with a supported version of a Firefox or Chrome browser Hardware: Dual core processor or better 2GB Ram […]

What hours are SafetySkills Support available?

While our Customer Care representatives are in the office Monday through Friday from 7 a.m. to 6 p.m. CST, you can submit a support ticket or call and leave a message at anytime. Tickets are worked in the order they are received, so don’t feel like you need to wait until our representatives are in […]

How to Clear Your Cache

SafetySkills is often updating their LMS and courses to ensure you have the best e-learning experience possible. Sometimes that means you are accessing the course or LMS when the update occurs, which can present errors. Usually, clearing your browser cache can resolve this issue. While there are several ways to clear your cache, we have […]

How to Turn Off Compatibility View

Some websites that were designed for earlier versions of Internet Explorer may not work properly with the new, updated versions of that browser. When this occurs, you may use Compatibility View to view the website properly by mimicking an earlier version of the browser. If Compatibility View remains on, however, it may also cause viewing […]

Category: Troubleshooting