Troubleshooting – SafetySkills Support

SafetySkills Whitelisting Information

Certain network configurations may benefit from whitelisting the specific information below to prevent issues with accessing the SafetySkills LMS, SafetySkills course content and SafetySkills emails. SafetySkills Domains: *.inclassnow.com *.safetyskills.com SafetySkills Course Content: cdn.safetyskills.com safetyskills-lms.azureedge.net If you have any questions on how to whitelist the information above for your company, please contact your internal IT department […]

Version 11.4 of the SafetySkills LMS is Here!

Version 11.4 of the SafetySkills LMS is here! In it, you can associate s! Included in this update: Ability to upload multiple users with no maximum (previously set to 500): Ability to upload attachments directly to sessions Ability to easily view groups associated to administrators To learn more about this update and how it affects […]

Update to Google Chrome AutoPlay Feature

The Google Chrome browser recently published an update that has modified some of its automatic video play features. Unfortunately, this modification could prevent the first frame of some SafetySkills courses from playing. We understand the frustration this may cause, and have discovered two solutions to resolve the issue: 1. First, try hitting the Replay button […]

How to Resolve Training Matrix Upload Errors

When uploading your training matrix into the system, a specific format must be followed. If you received an email containing an error report for your training matrix upload, something on your initial upload spreadsheet wasn’t quite right. Please see the errors below, along with a brief description on how to resolve them: Please Note: The system […]

SafetySkills Ending Support for TLS 1.0

In Spring 2018, SafetySkills will be ending support for TLS 1.0. Depending on your individual computer browser’s settings, this may require you to make some minor changes to continue displaying your training properly. You may need to contact your IT Department to have these changes made for you. What is it? TLS, which stands for “Transport […]

Unsupported Video Type / Invalid File Path Error / Course Could Not Be Decoded Message

This message (pictured below) can occur at any point in the training, but can also be worded as “Invalid File Path” or “Course could not be decoded”. If you are experiencing any of these errors, please see below for a few options to help you resolve them and continue with your training: Option 1: Clearing […]

Browser Version Out of Date Error

This message will typically appear once you reach the login screen if you are using a browser that is too old to support SafetySkills training, usually a version of Internet Explorer prior to version 10. This message will typically appear once you reach the login screen if you are using a browser that is too […]

How do I reset a password for one of my users?

In order to reset a password, go to the “Users” tab and search for your user. Then, you will need to click on the light blue link for their login in the left-hand column to open the user’s profile. Once you are in their user profile click the drop-down on the top right and select […]

Minimum and Recommended Technical Requirements

Recommended Technical Requirements Minimum Technical Requirements Please see below to review the minimum and recommended technical requirements in order to properly run SafetySkills courses. Recommended Technical Requirements Operating System: Windows 10 or above Mac OS X or with a supported version of a Firefox or Chrome browser Hardware: Dual core processor or better 2GB Ram […]

What hours is tech support available?

While our Customer Care representatives are in the office Monday through Friday from 8 a.m. to 5 p.m. CST, you can submit a support ticket or call and leave a message at anytime. Tickets are worked in the order they are received, so don’t feel like you need to wait until our representatives are in […]

Category: Troubleshooting